One of the many things we have tried to do is create an environment that makes our guests feel truly comfortable when they visit. Most car dealerships are designed around what works best for the dealer and we wanted to design a store that worked best for our customers. Some of the different things we have done are Mustang Sally’s Diner, the only, full service, restaurant in a dealership in Nevada. The Diner serves our many customers as well as employees, both from Ford Country and other dealerships at the Valley Automall. Customers can take a break in the Diner while shopping for a new vehicle, getting theirs serviced or if they are just in the neighborhood. Its unique, 60’s style, diner atmosphere is a real favorite with our customers and their families.
Our open showroom concept is another area where we listened to our customers. All of our sales are done in a large, open showroom setting, using round tables and no offices with doors. Our guests are never made to feel like they are “trapped” and can come and go at their leisure. Our business offices have traditional settings to offer privacy when credit issues are being discussed.
Our award winning service area is fronted by our famous Quick Lane department. Our clients can bring their vehicles in for routine maintenance and oil changes, with no appointment and never have to put their vehicle in the main shop. We can change their oil, rotate their tires, and complete an entire vehicle inspection in about 30 minutes, right in the service drive. Our parts boutique, accessories department, service department observation deck, and indoor, climate controlled, delivery center are more proof that Ford Country really is a different kind of automotive experience.
However, the biggest difference isn’t found in the building or the 17 acres of vehicles we have on display, the biggest difference is our staff. At Ford Country you will find an entire staff of people that are highly trained and motivated to make each and every customer feel like they have found a home in the auto industry. We understand how difficult buying a new vehicle can be and we want to make sure that Ford Country is the place that you not only want to do business with but that you will want to send your friends and family too.
So come down and meet us and we are sure you will discover why we say that.