What do I need to take to the DMV to register the vehicle I just purchased?
A: There are several things you will need to take to the DMV:
- If you are returning your plates you will need to take your old license plates. Be sure you or your sales person have removed them from your trade at the time of your purchase. In the State of Nevada the plates belong to you.
- It takes approximately a week for the Green Slip to be ready for you to pick up. You will receive a call when it is available to be picked up at Ford Country. The Green Slip is required for you to register the vehicle at the DMV.
- Proof of Insurance from a valid carrier in the State of Nevada insuring your new vehicle.
- If the car was pre-owned or generally more than two years old from the current year, then a valid Smog Certificate will be required. The dealership normally puts the certificate in the glove box. The dealership also electronically transmits it to the DMV. If you have doubts or can not find it, call your salesperson.
- Your finance manager will print a DMV Placard which shows the date your vehicle must be registered by. The Placard is usually affixed to the rear license plate bracket.
I have a business with multiple vehicles that need service. Do you offer a multi vehicle discount?
Ford has numerous different fleet programs available for your vehicles. Call or stop by to talk with a Commercial Service Advisor or Manager, to find out the different programs we offer!
Can your service department work on other cars that aren’t a Ford product?
We Sure Can. We service all makes and models!!
Can I service my car at a Lincoln-Mercury store?
Absolutely! Lincoln and Mercury dealers are part of Ford, and offer the same great service, parts, and advice as a Ford Dealer. You will be confident to know you will receive the best service Ford has to offer at other Ford/Lincoln/Mercury dealers. They use the same parts, the technicians are trained the same, and the repairs are priced the same as well!!
What’s the difference between a regular oil change, and a synthetic oil change?
Ultimately, if you are curious as to what engine oil would be best for your car, or if you are thinking of switching to synthetic, there is only one opinion you should seek: that of your dealer’s service department. These technicians are experts on your vehicle, and they will be able to discuss your driving habits, your engine type and your expectations regarding oil performance in frank and easy to understand terms. Whenever you have specific questions about your automobile, it’s always a great idea to go right to the source; when it comes to engine oil, the answer is no different.
My service advisor hasn’t called me in days about my vehicle, whom can I call to check on the status of it?
Any service advisor or the service scheduler. They can look up your name, and give you a general status of the vehicle. Try not to become upset, your service advisor cares about your needs, and understands the importance of the repair. Understand that sometimes we are waiting for a repair approval or parts, and immediate response to your request is not available. Your advisor will contact you as soon as possible.
I don’t know how to check the fluids in my vehicle, where should I look or whom should I ask to show me?
Any service advisor or technician can help you, as well as any salesperson that is available. Preventative maintenance is important in your vehicle’s health, so knowing what to check and look for, will ensure 1000’s of happy miles in the future. Your vehicle’s owner manual is also a great source of information about vehicle requirements, and locations of key maintenance points to know about.
How far in advance should I make an appointment for service?
A few days or even a week is generally a sufficient amount of time, so that your service advisor can check the service schedule, to ensure your vehicle can be completely in a timely manner.
I need a ride home. Do you have a shuttle service?
Yes we do! We have 2 shuttles that run from 7am-7pm Monday through Friday. And from 8am-5pm on Saturday. Shuttles are on a first come, first serve basis, and are complimentary!
My car is in the shop over night, do I get a loaner vehicle?
In some cases yes. Ford Country works with both Enterprise and Avis Rent A Car to provide alternate transportation if approved by your vehicle warranty. Circumstances for repairs must be approved by Ford and the service manager, based on the repair itself, whether or not it qualifies for a loaner vehicle.
Can I get my oil changed without making an appointment?
In fact, yes you can. Ford Country offers the Quick Lane, where no appointment is necessary, not even for major services! Services include oil changes, tire rotation, brakes, maintenance services, battery and wiper blade replacement, transmission services, and cooling system care!